1.1 On ordering, a minimum deposit of 50% is required on all goods (unless you choose to pay via our payment plan).
1.2 Until payment of the full order has been made all items remain the property of Happily Ever After.
1.3 Where only a deposit has been paid, the full balance of the order value must be p aid at least two months before the above quoted Wedding Date; or on the Fitting Date, whichever is the earlier.
1.4 Sale gowns are sold as seen and are final sale only.
1.5 MONIES ARE NOT REFUNDABLE OR TRANSFERABLE TO OTHER ORDERS. ONCE GOODS ARE ORDERED YOU HAVE NO RIGHTS IF YOU SIMPLY CHANGE YOUR MIND (Consumer Rights Act 2015).
2.1 Happily Ever After do not directly employ a seamstress, however we do work closely with local seamstresses who use the premises as a base.
2.2 All alterations are separate to the dress price and will be quoted on an individual basis. Any claims or complaints regarding fittings should be directed towards your seamstress and not Happily Ever After as they are separate businesses. You are welcome to use your own seamstress if you would prefer.
2.3 No alterations can be carried out until the garments are paid for in full and an alteration deposit has been made. Alteration costs are available on request.
2.4 Approximate alteration time is eight – twelve weeks.
2.5 Fittings are booked on a first come first served basis and cannot be guaranteed until booked. Fitting appointments are the customers responsibility to book, Happily Ever After can not be held responsible for securing fittings with any seamstress in the store or otherwise.
2.6 During fittings, shoes and underwear must be the ones intended for the wedding day.
2.7 Your seamstress will recommend the amount of alterations required to gowns, but if the client insists on a fit different than recommended, we will not be responsible. Equally, we accept no responsibility for gowns not fitting when collected due to the clients increase or decrease in weight or any other reason beyond our control.
3.1 Goods ordered that are not available from stock can take up to 26 weeks for delivery unless a specific time limit is stated in writing on this order.
3.2 All orders placed are intended for the specific wear date provided, if this date changes Happily Ever After cannot guarantee the availability of the items ordered.
3.3 Gowns requiring extra length or special measures are subject to a surcharge, carried forward to the customer from the manufacturer, which is not always known until the gown arrives in stock. Then it will be added to the cost of the goods above.
4.1.If you would like to take advantage of our payment plan we will agree with yourself a monthly amount to be spread over a maximum of 6 months for wedding gowns or 4 months for prom/evening wear. You must make payments on or before the agreed date unless other wise agreed with a member of management at "Happily Ever After - Darlington". If you fail to keep up repayments we may contact you to ask for the balance of the dress to be paid in full. Failure to pay may result in you forfeiting monies paid and we reserve the right to sell on your dress to recoup the outstanding balance.
5.1 Exact colours and shades on fabrics and designs on trim, including lace can occasionally vary slightly due to the dye batch and therefore cannot always be guaranteed.
5.2 All of our products are individually made to order with many items being made by hand, due to the nature of human involvement there may be slight variations from time to time.
5.3 Our products are made of luxurious and delicate fabrics and are intended for use on special occasions only, care must be taken while handling and wearing to avoid excessive wear and damage.
6.1 Ordered gowns are purchased on size only, based on the largest of bust, waist or hip measurements.
6.2 Happily Ever After offer a measurement service in order to suggest the best size to order for each individual client based on the fit of sample gowns and size charts provided by the item’s designer however this is a guide only and the final decision is that of the client. Happily Ever After or its staff will not be held responsible if the wearer gains or looses weight after the dress has been ordered.
In the event of a wedding or event being cancelled for any reason whatsoever, the balance becomes payable immediately and all goods must be collected. Happily Ever After recommends wedding gown insurance to cover you should the worst happen.
8.1 Ordered in gowns will be kept in storage within our store for a maximum of 12 months unless otherwise agreed with a member of management.
8.2 Sale gowns purchased must be collected within three months of purchase or when the set payment plan comes to an end, whichever time comes earlier.
9.1 Nothing in the above shall affect your statutory rights